Whether you're reading email or listening to someone speak, you should always be looking for a chance to upgrade your understanding,
improve your mental model, and discard mistaken beliefs.

Daily Good: The Most Overlooked Leadership Skill, 2013-Sep-1 by Peter Bregman

Typically, we choose our leaders for their skill at conveying messages clearly and powerfully. But, in my experience, it’s their ability to receive messages that distinguishes the best leaders from the rest. That’s because the better you are at receiving, the more likely people will talk to you. And that’s precisely what every one of us needs: to be surrounded by people who are willing to speak the unspoken.