Category: Uncategorized
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How to think harder about serving customers
This article was bookmarked by me weeks ago, and today I re-read it and decided to discuss it here, then I read a few of the comments and my head started to spin. J.P., who is one of the biggest forces for innovation in telecom, touches so MANY vital issues. And, most importantly, he doesn't deliver…
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More understanding leads to less advertising
The availability of information is changing the way people buy, and the most important change is in the evaluation stage. Instead of considering a few brands, comparing and selecting, people now scan a much broader horizon after they develop a purchase interest. If an iPhone sparks my interest, I won't just look at its direct…
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Re-balancing my time and interests
Among the many ways I'm trying to reconfigure my life, establish new routines, and open myself up to new experiences, I'm going to be blogging more often, with less focus. Clarity is very important to me, but my life had become too fragmented. Trying to keep things separated has become a big disadvantage. So you'll…
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Umair Haque: Role of Goverment in Capitalism
Once upon a time, markets "wanted" indentured servitude, debtors prisons, and child labor. But those decisions were unacceptable to society, and so governments took on the challenge of shaping them, reforming markets by preventing them from choosing those options. via blogs.hbr.org
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Twitter and I
Twitter is not a business investment for me, although it can be a valuable ally in business. I use Twitter because I enjoy it. The fact it has some benefits for my enterprises is nice, but not essential. Recently, my joy in Twitter has been diminished by a lack of surprise and challenge in my…
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Happy Hour at Americas in River Oaks
At Happy Hour this evening I'm going to Americas River Oaks to toast Michael Cordua for being a sponsor of the Houston Summit. I'd love to see you there. Map.
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Good experience journey replaces customer satisfaction
I used to work in the business of measuring customer satisfaction, mostly for auto dealerships. It quickly became a superficial game for everyone involved, but we tried to keep it real, mostly by listening carefully. Since then, 'customer experience' has become a Wikipedia entry. Every year I now attend the Good Experience Live (GEL) Conference. …
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Last week to soak up all the beauty and brains at McCartney’s show at Goldesberry Gallery
This is the last week to catch the Dignity and Impudence show of Edward Lane McCartney's work at the Goldesberry Gallery (2625 Colquitt in the Upper Kirby District). Beautiful objects with deeper meanings… This is Mea Maxima Culpa. Cat-O-Nine Tails. Acrylic, brass, copper, steel, and glass. 52" x 5" x 5.
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Back at my desk after rearranging priorities
The last week has been pretty chaotic for me. We have the Houston Summit coming up in two weeks, and we're pretty surprised about the way things have worked out. New teams are forming, and new supporters are popping up. We didn't get what we expected, of course. No corporate sponsors, for instance. Lots of…
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The Glance for Oct. 4, 2010: Hugh MacLeod says avoid the trap of ‘creativity for its on sake’
I don't remember hearing this idea expressed before, but it's very powerful. I often hear people say they want to get away and be creative. Better to stick around and do something creative for others. gapingvoid.com newsletter: Cartoon #184, 2010-Oct-4, by Hugh MacLeod …as agreeable an idea as "Creativity for its own sake" is, it's not…
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