Category: Uncategorized
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The Glance for July 6, 2010: Warren Bennis on how leaders must be bothered
Harvard Management Update: Leaders: Don’t Go It Alone, 2008-Feb-28, Interview with Warren Bennis The myth about leadership is that it’s a solitary act, that "it’s lonely at the top." But effective leaders know the truth of this passage from Ray Bradbury’s Fahrenheit 451: "We need not to be let alone. We need to be really…
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The Glance for July 5, 2010: McConnell and Huba on making it easy for customers to recommend you
From Ben McConnell and Jackie Huba, Creating Customer Evangelists, 2002 From their research into the best practices of some of the most forward-thinking companies with legions of evangelists who spread the word, McConnell and Huba outline and explain the six basic tenets of creating customer evangelists: Customer plus-delta: Continuously gather customer feedback. Napsterize knowledge: Make…
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The Glance for June 29, 2010: Fred Reichheld on measuring to learn
Loyalty Briefs by Frederick F. Reichheld, 1998 Measures will never achieve their metaphysical potential when they are considered only as “controls” — which is how the subject is taught in most business schools. Their real power lies in their ability to inspire and focus learning. It is only through measures that organizations can learn, only…
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The Glance for June 28, 2010: Be obvious, said Al Ries and Jack Trout
Positioning, by Al Ries and Jack Trout, 1986 edition: Only an obvious idea will work today. The overwhelming volume of communication prevents anything else from succeeding. But the obvious isn't always so obvious. "Boss" Kettering had a sign which he placed on the wall of the General Motors Research Building in Dayton: "This problem when…
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The Glance for June 24, 2010: Remembering the Cluetrain on marketing with humanity
Levine, Locke, Searls, and Weinberger: The Cluetrain Manifesto, 1999: Learning to speak in a human voice is not some trick, nor will corporations convince us they are human with lip service about 'listening to customers.' They will only sound human when they empower human voices to speak on their behalf.
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The Glance for June 24, 2010: Seth Godin on common marketing knowledge
In my regular posts I focus on current events, but for The Glance, I'd like to spotlight an eternal truth each day. Seth's Blog hammers home the truth about marketing all day, every day. Seth's Blog: What Every Good Marketer Knows, 2005-May-9, by Seth Godin # Conversations among the members of your marketplace happen whether…
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The Glance for June 22, 2010: Autry on the calling of management
Love and Profit, 1992, James A. Autry on the other type of manager: Those who approach management as a calling, a life engagement that, if done properly, combines technical and administrative skills with vision, compassion, honesty, and trust to create an environment in which people can grow personally, can feel fulfilled, can contribute to a…
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The Glance for June 21, 2010: Duggan on strategic intuition
Strategic Intuition: Flash versus Blink: An Introduction to Strategic Intuition (Chapter 1), 2007-Nov, by William Duggan … strategic intuition becomes like a cottage you come upon in the middle of a forest. You move up close, look around the outside, and then peer through each window to see what’s inside. Each window gives you a…
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Getting ready to give brief talks this evening about artists at Goldesberry Gallery
You can see the work of three leading ceramicists at the Goldesberry Gallery this evening. I'm going to share about 10 minutes of background about each artist. You are welcome to join us. Below is the work of San Antonio artist Dennis Smith, "What's left of a memory."
QVIews 