QVIews

from Theresa Quintanilla

An Archive of the old QViews Typepad Blog

  • How to create a retail experience that allows us to compete against Amazon

    As Amazon expands into the grocery business, we can learn great lessons from the companies which are competing effectively, especially Walmart and Trader Joe's. Walmart's success is mostly about distribution power, but Trader Joe's uses techniques which any retailer can copy.  The Trader Joe's approach to retail: Make it personal Make it enjoyable Make it…

    QVIews

    April 22, 2019
    Building customer loyalty, Worthy of imitation
  • Exploring our options on Pinterest

    I've been trying to put together images from creatives in Houston on Pinterest, but it's very difficult because the identification on the images is so poor. I don't mind that people mix up the images from all over, but I'm frustrated in trying to figure where an image originated.  Nevertheless, I think Pinterest will be…

    QVIews

    April 19, 2019
    Uncategorized
  • What makes people choose Houston?

    Life Storage Blog: 11 Reasons Why People Are Moving to Houston, 2019-Mar-22 by Lindsay McClelland and Lauren Thomann What makes Houston more desirable than other Texas cities like Dallas, Austin or San Antonio? H-Town is progressive and may be attracting almost as many millennials to its city as Austin. It’s also one of the most…

    QVIews

    April 17, 2019
    Houston
  • Why does U.S.News “Best Places to Live” report rank Austin #1 and Houston #30?

    It's challenging to try and compare Houston to all other American cities, but comparing Houston to Austin is helpful, especially if Austin is 'the best' according to U.S. News and World Report. Creative professionals in Houston usually have some direct experience of Austin, so personal knowledge can come into play.  Here are some things to…

    QVIews

    April 16, 2019
    Houston
  • Knowing our customers vs. verifying their identity

    We can know our customers on many different levels, for many different purposes. For a cafe owner or server, the most important way to 'know a customer' may be to recognize the face of a regular, whether or not a name or address is ever acquired. For a bank, identity and background have to be…

    QVIews

    April 12, 2019
    Uncategorized
  • The rebranding problem for Texas, Houston, and all the rest

    I appreciate Chris Tomlinson's recent article about rebranding Texas, and I don't disagree with his point, but…  As a marketing professional, I always raise a skeptical eyebrow when someone says something has to be 'rebranded.'  Changing the message doesn't change perceptions. Changing behavior changes perceptions. If we want Texas to be seen as a dynamic,…

    QVIews

    April 11, 2019
    Uncategorized
  • ALL the Productivity tips

    What's most helpful is the pile of tips, where you can check for something you're not currently doing.  Harvard Business Review: What Makes Some People More Productive Than Others, 2019-Mar-28 by Robert C. Pozen and Kevin Downey More specifically, we found that professionals with the highest productivity scores tended to do well on the same clusters…

    QVIews

    April 8, 2019
    Uncategorized
  • Learning is practicing

    I keep meaning to go through the entire "Learning How to Learn" course, but in the meantime, here are some reminders… https://www.youtube.com/watch?v=uG6pajrRAaE  Nautilus: How I Rewired My Brain to Become Fluent in Math, 2014-Oct-2 by Barbara Oakley Understanding doesn’t build fluency; instead, fluency builds understanding. In fact, I believe that true understanding of a complex…

    QVIews

    April 5, 2019
    Uncategorized
  • Persuasive information makes the journey from data to story

    I keep clipping these articles to try and get it through my head…  Good News: Herd Immunity, 2018-Mar-13 by Mike Monteiro So, while you should absolutely include the study of data in your approach, recognize that when you get to the point where you’re trying to persuade someone about good work, you need a story.…

    QVIews

    April 4, 2019
    Uncategorized
  • How loyalty can hold back innovation

    I'm an innovator first, and a loyalist second. For the past few years I've been studying loyalty and wondering why it's such an under-esteemed trait among innovators. Now the work of Charles Duhhig and Amy Edmondson have made it clear to me.  Loyal behavior tends to depress the natural friction required in making changes. This…

    QVIews

    March 29, 2019
    Loyalty
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