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How to understand accountability versus agency
In managing sales people, we have to examine their behavior separately from the limits and resources we've provided. Sales people can only be accountable within their span of agency. Agency is an interesting term which is cropping up more and more in two arenas, employee management and storytelling. In these contexts, it means 'possessing the…
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Where resilience arises
I'm embarrassed to be such a quitter. I quit my last job, as I have many before. I have quit many entrepreneurial projects as well. I do know what my mission is. I connect people through data. The people are important, and the data help us find and connect with them. If I am true…
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Finding a center where we can collect connections
Sometimes I feel run ragged from keeping up with all the different groups I belong to. But instinctively, I know that have a wide range of connections is vital to growth. Focus is important but limiting. We have to position ourselves to grow in new directions. Edge Perpsectives: Where Do You Stand? The Shifting Ground…
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Social media is for sharing–don’t abuse it. Treat like a gift for all of us.
Here's an entertaining presentation from Bob Moczydlowsky about how entertainers have made social media rich and exciting. So how can we make social media a better place? Let's treat it like a gift! Be sure and listen to the end to hear the heartwarming story about Kid Rock.
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How creatives can turn the weakness into power
I highly recommend this entire article by Ted Leonhardt on how creatives can stop caving in when they feel vulnerable and use the feeling to establish human connections. Twenty years ago, the accusation that I was "taking business too personally" nearly wrecked my life, until I realized it's an advantage to everyone that I take…
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Heath Brothers’ most recent book compiles decision-making wisdom
I confess I haven't had time to read the most recent book from Chip and Dan Heath, Decisive, but I've looked at the workbook, and it's clear they've done a good job of compiling the latest wisdom around decision making from Daniel Kahneman and others. I'm going to read it soon, and let me know…
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Move good customers, don’t just track them
Collecting information about customers has gotten easier than ever, but much of what's collected is just easy-to-get and not easy-to-use. Keeping data clean and useable is expensive and you better know why you're maintaining it. O'Reilly Radar: A Good Nudge Trumps a Good Prediction, 2014-Jul-18 by Simon Chan In this case, I was going to…
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Unpacking the ‘kill email’ trend: It’s not about CRM.
With Slack all over the news, the death of email is being trumpeted again, but the more you read the more you realize Slack, Asana, and Convo are targeting intra-company email, not the inter-company email flow which is tracked by CRM applications. For the development of business relationships between customers and suppliers, email will still…
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Houston Shared Vision Salon
This morning I attended a meeting hosted by the Center for Houston's Future encouraging input for the upcoming Cultural Plan being written for the city. The Arts & Cultural Heritage Indicator Report from the Center was distributed. Most of the people attending were arts organizers rather than just artists or citizens. These were the people…
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Creativity not the purpose but leads to meaning
In the fall of 1995, Fast Company magazine arrived in my mailbox with the cover that said, "Work is personal. Computing is Social. Knowledge is Power. Break the Rules." It was a breakthrough moment for me, frustrated by my corporate career and trying to figure out how to make work more meaningful. For me, work…
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