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from Theresa Quintanilla

An Archive of the old QViews Typepad Blog

Don’t reward Harris County Toll Road Authority, and others, for being disloyal.

So I really like the toll roads in Harris County. They make my life easier. I have driven through many of their toll booths and happily paid the toll.  IStock_000019396853XSmall

Now one of their toll booths is not reading my toll-paying sticker. I got a TxTag sticker because Harris County Toll Road Authority told me that I can drive their roads and pay with a TxTag sticker. Although I have paid tolls at dozens of HCTRA booths, it's now my responsibility to contact TxTag and make them prove to HCTRA I'm a good customer. Even thought I have no control over the relationship between HCTRA and TxTag. 

Uh, no. That's bad customer service. HCTRA can take one look at my record and see that, over many months, I've paid at many of their toll plazas but one. The time periods covered indicate the problem is with the toll booth, not the sticker. 

If I were NOT a customer loyalty expert, I would pay the $36 and/or avoid that toll booth. But that would reinforce to HCTRA that they are treating their customers well. But they aren't. And I have to stand up for myself and other customers. I will boycott HCTRA roads until they address their problem. 

 

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2 responses to “Don’t reward Harris County Toll Road Authority, and others, for being disloyal.”

  1. Matthew Avatar
    Matthew

    I have this same issue with HCTRA and their not wanting to accept my TxTag sticker. I have had minor problems with this in the past, and similar, nearly identical problems with FBCTRA and my TxTag account.
    Now, all of a sudden, in July of 2017, after buying a new vehicle, and registering it with my TxTag account, HCTRA has 11 violations for me for the new vehicle. The entire time, my TxTag account was in good standing, and some tolls were charged to my TxTag account. But 11 were not. Also, another vehicle on my TxTag account, which has been on the account for almost 3 years, seems as though it is not welcome on HCTRA roads either. I do not understand why this is. I also don’t know how this can be construed as anything other than theft. I am vert unhappy with HCTRA, and with the age of NATION WIDE toll tag INTER-OPERABILITY upon us, why is HCTRA going the opposite way, and withing the same state?

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  2. Theresa Quintanilla Avatar
    Theresa Quintanilla

    To anyone looking to resolve this type of problem, please check and make sure your current license plates are on record with the tag account. HCTRA did not help me resolve this problem, but when I contacted customer service for the Texas Tag, it was the first question they asked. I had never updated my account from the temporary tag on the car from when it was new.

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